Privacy Policy
Capano Management Co.
Capano Residential
1. Introduction Capano Management Co. and its affiliated residential properties and communities (collectively referred to as "Capano Management," "Capano Residential," "we," "us," or "our") respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our websites, inquire about our residential communities, submit rental applications, enter into lease agreements, use resident portals, or otherwise interact with our company. This policy applies to Capano Management Co. and its residential communities located in Delaware, Pennsylvania, Maryland, and Florida, including their respective websites and online services that link to this Privacy Policy. By using our websites or services, you acknowledge the information practices described in this policy. Where required by law, we will obtain your consent before collecting or processing certain information.
2. Information We Collect We may collect personal information directly from you, automatically through our websites and online services, or from authorized third parties. **Personal Information** Depending on your interaction with us, information collected may include: - Name, mailing address, email address, and telephone number. - Date of birth and other identifying information. - Government-issued identification and Social Security numbers when required for rental applications or identity verification. - Employment information, income verification, and rental history. - Credit reports, background screening information, and rental application results. - Lease agreements, payment histories, and account balances. - Maintenance requests, resident communications, and service records. - Vehicle information, pet information, and emergency contact details. - Other information voluntarily submitted through our websites, forms, or communications. **Website and Technical Information** When visiting our websites, certain information may be collected automatically, including: - IP address and approximate geographic location. - Browser type, device information, and operating system. - Pages visited, website navigation, and time spent on our websites. - Referring websites and search terms. - Cookies, pixels, and similar tracking technologies, where implemented. We collect information reasonably necessary to provide our services, operate our communities, and meet applicable business and legal requirements.
3. How We Use Your Information Capano Management may use personal information for legitimate business and property management purposes, including: - Responding to rental inquiries and scheduling property tours. - Processing rental applications and verifying applicant qualifications. - Conducting authorized credit, background, and rental history screenings. - Preparing, administering, and enforcing lease agreements. - Processing rental payments, fees, and account transactions. - Coordinating maintenance requests, repairs, and emergency services. - Communicating important community information, notices, and updates. - Providing customer service and responding to resident concerns. - Improving our websites, residential services, and customer experience. - Sending leasing information, promotional offers, and marketing communications where permitted by law. - Maintaining the safety and security of our residential communities. - Preventing fraud, unauthorized activity, and misuse of our services. - Complying with applicable laws, regulations, and legal obligations. We do not use personal information for purposes that are materially inconsistent with this policy without providing any notice or obtaining any consent required by law.
4. Rental Applications and Screening When you apply to rent a residential property managed by Capano Management, we may collect information necessary to evaluate your application and determine eligibility. This information may include identity verification, employment history, income documentation, rental history, credit information, and background screening results. We may share relevant application information with authorized screening providers and other service providers assisting with the application process. All applicant information is handled in accordance with applicable federal and state laws, including the Fair Credit Reporting Act and applicable fair housing requirements. Rental application information is used for legitimate housing-related purposes and is not disclosed to unrelated third parties for their independent marketing purposes without appropriate authorization.
5. Resident Portals and Online Payments Capano Management may provide access to third-party platforms for rental applications, lease documents, online payments, maintenance requests, and resident communications. These platforms may collect and process information necessary to provide their services. Payment transactions may be processed by authorized third-party payment providers. Capano Management does not necessarily receive or store complete payment card or banking credentials entered directly into these platforms. Third-party providers are responsible for maintaining appropriate security safeguards for information processed through their systems, subject to their contractual obligations and applicable law. We encourage users to review the privacy policies of third-party platforms before submitting sensitive information.
6. Sharing and Disclosure of Information Capano Management does not sell or rent resident or applicant contact lists to unrelated third parties for their independent direct marketing. We may share personal information with authorized parties when reasonably necessary, including: **Service Providers:** Property management software providers, payment processors, screening companies, maintenance vendors, technology providers, and other contractors supporting our operations. **Affiliated Companies:** Companies under common ownership or management when necessary for legitimate business and operational purposes. **Legal and Regulatory Authorities:** Government agencies, courts, law enforcement, and other authorized parties when disclosure is required by law or necessary to protect legal rights. **Business Transactions:** Authorized parties involved in a potential or completed sale, acquisition, financing, restructuring, or transfer of property management responsibilities, subject to appropriate confidentiality and legal requirements. **With Your Authorization:** Other parties when you have directed or authorized us to disclose information. We limit disclosures to information reasonably necessary for the intended purpose and require appropriate protections where applicable. Certain disclosures involving advertising technologies or cross-context behavioral advertising may be treated as a "sale" or "sharing" under applicable privacy laws, even when no money is exchanged. Any such activities will be addressed in accordance with applicable law.
7. Cookies and Website Tracking Technologies Our websites may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the user experience. These technologies may be used to: - Maintain website functionality and security. - Analyze website traffic and performance. - Remember website preferences. - Measure the effectiveness of advertising and marketing campaigns. - Improve the relevance of information presented to prospective residents. You may adjust your browser settings to block or delete cookies. Certain website features may not function properly if cookies are disabled. Where required by law, we will provide appropriate choices regarding nonessential cookies and tracking technologies.
8. Marketing Communications Capano Management may communicate with prospective and current residents regarding available rental homes, leasing promotions, community information, and related services. You may opt out of promotional email communications by following the unsubscribe instructions provided in those messages or contacting us directly. Where text message marketing is offered, we will obtain any consent required by applicable law and provide appropriate opt-out instructions. Opting out of marketing communications does not prevent us from sending necessary communications regarding your lease, rental account, maintenance requests, emergencies, or other operational matters. We do not sell resident email addresses or telephone numbers to unrelated companies for their independent marketing campaigns.
9. Information Security Capano Management recognizes the importance of protecting personal information and maintains administrative, technical, and physical safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or loss. These safeguards may include access restrictions, authentication controls, secure technology platforms, and employee confidentiality requirements. Access to personal information is limited to authorized individuals and service providers with a legitimate business need. Although we take reasonable measures to protect information, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.
10. Data Retention We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including: - Processing rental applications. - Administering current and former resident accounts. - Maintaining financial, leasing, and property management records. - Responding to disputes and legal claims. - Meeting regulatory, accounting, and recordkeeping requirements. Retention periods may vary based on the type of information, the nature of our relationship with you, and applicable federal or state laws. When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it in accordance with our record retention practices and applicable law.
11. Your Privacy Rights and Choices Depending on your state of residence and applicable law, you may have certain rights concerning your personal information. These may include the right to: - Request access to certain personal information maintained about you. - Request correction of inaccurate personal information.
- Request deletion of eligible personal information, subject to legal exceptions.
- Opt out of certain marketing communications.
- Opt out of certain targeted advertising, sales, or sharing of personal information, where applicable.
- Withdraw consent for certain processing activities where permitted by law.
- Exercise applicable privacy rights without unlawful discrimination or retaliation.
Some requests may be subject to exceptions, including information we must retain for lease administration, financial records, legal compliance, fraud prevention, or other permitted purposes. To submit a privacy-related request, please contact Capano Management using the information provided below. We may take reasonable steps to verify your identity before fulfilling a request. We will respond to verified requests within the timeframes required by applicable law and provide any additional rights or appeal procedures required in the relevant jurisdiction.
12. Fair Housing and Nondiscrimination Capano Management is committed to complying with applicable federal, state, and local fair housing laws. Personal information collected during rental inquiries, applications, and residency is used for legitimate housing-related purposes. We do not use personal information to unlawfully discriminate against applicants, residents, or other individuals based on protected characteristics. Information concerning reasonable accommodation requests, disability-related documentation, or other sensitive matters is handled with appropriate confidentiality and in accordance with applicable law.
13. Children's Privacy Our websites and residential services are intended for adults seeking housing and related property management services. We do not knowingly collect personal information directly from children under the age of 13 through our websites without appropriate parental consent or another lawful basis. Information about minors may be collected from parents, guardians, or authorized individuals when reasonably necessary for legitimate housing-related purposes. If you believe a child has provided personal information directly through our website without appropriate authorization, please contact us.
14. Third-Party Websites and Links Our websites may contain links to third-party websites, leasing platforms, payment processors, social media services, and other external resources. Capano Management is not responsible for the privacy practices, security measures, or content of independently operated third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
15. State Privacy Laws Capano Management operates residential communities in Delaware, Pennsylvania, Maryland, and Florida. We strive to comply with applicable federal and state privacy, consumer protection, data security, and breach notification requirements. Privacy rights and obligations may vary depending on an individual's state of residence, the type of information collected, and whether a particular law applies to Capano Management or its activities. Where applicable law provides additional rights or protections beyond those described in this Privacy Policy, those legal requirements will govern. #
16. Changes to This Privacy Policy Capano Management reserves the right to update or modify this Privacy Policy to reflect changes in our business practices, technology, legal requirements, or services. Any updates will be posted on our website with a revised effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes to how personal information is processed. We encourage visitors and residents to review this Privacy Policy periodically.
17. Contact Information If you have questions about this Privacy Policy, how your information is handled, or wish to submit a privacy-related request, please contact:
Capano Management [email protected]
Website:www.capanomanagement.com
Email: [email protected]
lease do not include Social Security numbers, financial account numbers, or other sensitive information in an unsecured email.
Capano Management Co. | Capano Residential
Committed to protecting the privacy of our residents, applicants, and website visitors.